Introduction — Why This Policy Was Written
When you srd9 comwhen you open an account or use our services, certain information naturally comes our way. This Privacy Policy is our commitment to you — clearly stating what data we collect, why we collect it, and how it is kept secure.
This policy has been written with Bangladesh users in mind, in plain and straightforward language. We believe data protection matters should be explained in everyday terms — not complex legal jargon.
This Policy srd9 comapplies to the srd9 com website, mobile version, and all associated services. By using the platform, you are deemed to have accepted this Privacy Policy.
What Information We Collect
srd9 com Certain information is collected in order to deliver our services. This information falls into two main categories:
Information provided directly by you:
- At registration: name, date of birth, email, and mobile number
- During KYC verification: national ID or passport details
- At the time of payment: bKash/Nagad/Rocket number or bank account details
- Information shared during support chat interactions
Automatically Collected Information:
- IP Address & Device Type
- Browser Type & Language Settings
- Site access times and session-related information
- Gaming History & Transaction Records
| Type of Data | Reason for Collection | Mandatory? |
|---|---|---|
| Name & Email | Account Creation & Communication | Yes |
| Mobile Number | OTP Verification & Security | Yes |
| Date of Birth | Age Verification (18+) | Yes |
| Payment Information | Deposit/Withdrawal Process | Yes |
| Location Data | Geo-Restriction Enforcement | Optional |
| Cookie Data | Session Management | Optional |
How Your Information Is Used
Collected information is used solely for specified and legitimate purposes. srd9 com We use your information for the following purposes:
- Account Management: Registration, login, and identity verification.
- Payment Processing: Processing deposits and withdrawals.
- Security Ensured: Detecting and preventing fraud and unlawful activity.
- Customer Support: Troubleshooting and providing user support.
- Service Improvement: Analyzing user experience to improve the platform.
- Legal Liability: Meeting regulatory requirements.
We do not use your information for direct marketing. If you wish to receive promotional emails, they will only be sent with your consent, and you may unsubscribe at any time.
Cookie Policy — What Cookies Are and Why We Use Them
Cookies are small text files stored in your browser. srd9 com We use cookies to make your experience smoother and more personalised.
Types of cookies we use:
Required to maintain your login session and ensure security. Disabling this will prevent the site from functioning.
Counts how many users visit each page. All data is fully anonymised.
Remembers your language preference and other settings so you do not have to reconfigure them each time.
Used to prevent CSRF attacks and secure forms. This helps protect your account.
You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may limit certain features of the site.
Our Technical Measures for Data Protection
srd9 comat srd9 com, we protect your information through multiple layers of security — covering not just technical safeguards, but administrative and physical security as well.
All data transmissions are encrypted.
OTP required for login and withdrawal.
24/7 Security Monitoring.
Stored in encrypted form in the database.
We conduct annual third-party security audits. In the event of a data breach, all affected users will be notified within 72 hours.
Your Data Rights
srd9 com gives you full control over your personal information. You have the following rights:
Right to Know
You can request to see what information we hold about you.
Right to Rectification
You may request that we update any inaccurate or outdated information.
Right to Deletion
You may request deletion of your data after account closure (except where retention is required by law).
Right to Object to Processing
You may object to the use of your data for specific purposes.
Right to Data Portability
You can request your data in a machine-readable format.
Right to Withdraw Consent
You may withdraw your consent at any time.
To exercise any of these rights, please contact our support team. We will do our best to respond within 30 days.
Protection of Minors' Data
srd9 comservices at srd9 com are strictly for users aged 18 and above. We do not knowingly collect information from anyone under the age of 18.
If we become aware that data has been collected from a minor, that data will be deleted immediately and the account will be closed.
How Long Data Is Retained
We retain your information only for as long as necessary — no longer. General guidelines are outlined below:
- Active Account Information: For as long as your account remains active.
- Transaction Records: Up to 5 years as required by legal obligations.
- Support Chat History: 2 years.
- KYC Documents: 3 years after account closure (in accordance with regulatory requirements).
- Cookie Data: Session cookies expire when the browser is closed; all others last 1 year.
Once the retention period has expired, data is securely and permanently deleted.
Privacy Policy Update Information
srd9 com This privacy policy may be updated as needed. When changes are made, the "Last Updated" date at the top of the page will be revised accordingly.
For significant changes, you will be notified in advance by email to your registered address. We recommend checking this page periodically to stay up to date with our latest policy.
After the Change srd9 com Continued use of the platform constitutes acceptance of the updated privacy policy. If you disagree with the new policy, please close your account and notify us.
Your Data Is Safe — Play With Complete Peace of Mind
Your privacy is fully protected at srd9 com. Register today and start gaming with confidence.