About this FAQ page
srd9 comWhether you're new to - or a seasoned player, questions come up for everyone. Some wonder how to register, others want to know how to claim a bonus, and some ask how long withdrawals take. This FAQ page has all the answers in one place.
Every answer is written in plain, easy-to-understand language. If you still have questions, reach us via live chat or email srd9 com Contact our support team — we're here to help in Bangla.
Tips: Click the category buttons above to jump directly to that section.
Account & Registration
Questions about new accounts, login, and profile settings
srd9 comTo register at -, all you need is an active mobile number, an email address, and a password. No ID is required upfront. However, KYC verification may be needed for larger withdrawals. Registration is completely free and takes just 2 minutes.
srd9 comOnly users aged 18 and above may register at -. If an underage user is identified, their account will be closed immediately and any deposited funds will be returned.
No. srd9 comEach person may hold only one account at -. If multiple accounts are detected, all associated accounts may be suspended and any bonuses will be forfeited.
On the login page, click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Use it to set a new password. If your mobile number has also changed, please contact srd9 com Contact Support.
You can update your mobile number from the profile settings in your account. The new number will need to be verified via OTP. For security purposes, this change may take up to 24 hours to process.
Deposits & Payments
Questions about deposit methods and payments
srd9 comThe following payment methods are currently accepted at -:
- BKash (Most Popular)
- Nagad
- Rocket
- Bank Transfer
- Cryptocurrency (USDT)
srd9 comThe minimum deposit at - is BDT 100. To qualify for a bonus, a minimum first deposit of BDT 500 is generally required. You can set your own maximum deposit limit as needed.
Deposits via bKash and Nagad typically arrive within 1–5 minutes srd9 com funds are credited to your account. Bank transfers may take 1–3 hours. If more than 30 minutes have passed, please contact support with your transaction ID.
srd9 com No service charge is applied to deposits. However, bKash/Nagad may apply their own transaction fees, which are typically between 1.5% and 1.85%.
Bonuses & Promotions
Questions About the Welcome Bonus, Cashback & Offers
srd9 comMake your first deposit after registering at - and you'll automatically receive a 100% welcome bonus. That means a BDT 1,000 deposit gets you an extra BDT 1,000 in bonus funds. Check the promotions page for full bonus terms and conditions.
Not directly. To withdraw bonus funds, you must first meet the "Wagering Requirement" — typically 5–10 times the bonus amount. For example, a BDT 1,000 bonus may require BDT 5,000–BDT 10,000 in bets.
srd9 comRefer a friend to - and when they sign up and make their first deposit using your referral code, you'll earn a BDT 500 referral bonus. The referred member also receives special benefits. There's no cap — the more you refer, the more you earn.
You can earn up to 5% cashback on your net daily losses. The amount is calculated at midnight every day and credited to your account by the following morning. You must play regularly to qualify for this cashback.
Games & Betting
Questions about game types, rules, and betting
srd9 comThe following game categories are currently available at -:
- Sports Betting (cricket, football, tennis)
- Fish Game (Shooting-Style Game)
- Bingo
- Live Casino (Roulette, Baccarat, Blackjack)
- Slots
- Lottery & Quick Games
Minimum bet amounts vary by game type. Generally, you can start from BDT 10. Sports Betting starts from BDT 50, fish games from BDT 20, and slots from BDT 10. These figures may change — check within the game for the latest limits.
If you get disconnected, most games allow you to resume where you left off as long as you reconnect within a set timeframe — the system saves your game state automatically. If you experience any issues, contact support with your transaction ID.
Yes, srd9 comAll games at - are mobile-optimized and run smoothly on both Android and iOS. For the best experience, use an up-to-date browser and at least a 4G internet connection.
Withdrawal
Questions about withdrawal methods and processing times
srd9 comWithdrawals via bKash/Nagad at - are typically processed within 15–30 minutes. Bank transfers may take 1–2 hours. During peak times there may be a slight delay, but it generally never exceeds 24 hours.
The minimum withdrawal is BDT 500 and the maximum is BDT 50,000 per day. VIP members enjoy a higher daily limit. KYC verification may be required for larger withdrawal amounts.
If your request is still showing as "Pending," you can contact support to cancel it. Once it moves to "Processing," cancellation is no longer possible.
srd9 com Withdrawals are generally free of charge. However, if you attempt to withdraw using only bonus funds without making a deposit, a small processing fee may apply. For full details, Terms & Conditions View.
Security & Privacy
Questions about account security and data protection
No. srd9 com Your personal information is never shared with advertisers or unauthorized third parties. Only the minimum information required for legal compliance or payment processing is shared. Learn more Privacy Policy Read.
Instantly srd9 com Notify us via live chat or email. We will temporarily lock your account right away, then restore access after verifying your identity and resetting your password.
Go to the "Security" section in your profile settings and enable "OTP Verification." From that point on, you'll receive an OTP on your mobile every time you log in. This makes your account significantly more secure.
Never. No employee or representative of srd9 com will ever ask for your password, OTP, or banking PIN. Anyone requesting such information is attempting fraud. Report it to support immediately.