Introduction & Eligibility
These Terms and Conditions (hereinafter referred to as the "Terms") srd9 com applies to the use of the Platform and all its services. When you srd9 comBy registering at - or beginning to use our services, you are deemed to have accepted and agreed to these Terms and Conditions.
We strongly encourage you to read these Terms and Conditions carefully, as they contain important information about your rights and responsibilities. If you disagree with any term, please refrain from using the platform.
srd9 com reserves the right to modify these Terms & Conditions at any time. When changes are made, a notification will be posted on the website and the "Last Updated" date will be revised.
Eligibility & Registration Requirements
srd9 comThe following conditions must be met to open an account and use the services at -:
- 1 You must be 18 years of age or older.
- 2 Online gaming must be legally permitted in the country where you reside.
- 3 All personal information you provide must be accurate and truthful.
- 4 Each individual may register only one account.
- 5 srd9 comEmployees of - and their immediate family members are not permitted to open an account.
During registration, you must provide a valid email address and mobile number. This information may be verified at a later stage. Providing false details will result in immediate account termination.
Account Security & Responsibility
You are solely responsible for the security of your account. srd9 com Every technical measure will be taken to help keep your password secure, but you must also remain vigilant in protecting your account credentials.
- Never share your login credentials (username and password) with anyone.
- Use a strong password and update it regularly.
- Always log out after using a public computer or shared Wi-Fi.
- If you suspect your account has been compromised, contact our support team immediately.
All activity carried out from your account is considered your own. Do not allow anyone else to access your account. You will be held responsible for any irregularities arising from the use of your account by srd9 com shall not be held liable.
As part of KYC (Know Your Customer) verification, we may request your ID or other documents. This is not an inconvenience — it is done to protect you.
Deposit, Withdrawal & Payment Policy
srd9 comAll financial transactions at - are handled securely and transparently. Below are the key points of our payment policy:
Regarding Deposits:
- A minimum deposit amount applies and may vary depending on the payment method.
- All deposited funds must be sent through legitimate payment methods only.
- We reserve the right to flag and review any suspicious transactions.
- Deposits from third-party accounts will not be accepted.
Regarding Withdrawals:
- The minimum withdrawal amount is 500 BDT (may vary depending on the method).
- Withdrawals can only be made to the same account used to make the deposit.
- Without completed KYC verification, additional checks may be required for large withdrawal amounts.
- Wagering requirements must be fulfilled before any bonus balance can be withdrawn.
Bonus & Promotions Policy
srd9 com- offers a variety of bonuses and promotions. The following general terms apply to the use of all bonuses:
- Every bonus has its own Wagering Requirement (WR), which is clearly stated on the bonus page.
- Bonus funds are not cash; they cannot be withdrawn until the WR has been fully met.
- Each bonus has a set validity period. Any unused bonus will be forfeited once it expires.
- Any attempt to abuse the bonus system (e.g., bet-switching strategies) may result in account termination.
- Using multiple bonuses simultaneously is generally not permitted (see the Promotions page for details).
The Welcome Bonus applies only to new members on their first deposit. If any member attempts to claim the bonus by opening multiple accounts, all such accounts will be suspended and the bonus will be forfeited.
srd9 com reserves the right to modify, suspend, or cancel any bonus offer at any time. We will endeavor to notify members in advance, though this is not guaranteed.
Gaming Rules & Fairness
srd9 comAll games at - operate using internationally certified Random Number Generator (RNG) technology, ensuring that every game outcome is entirely random and free from bias.
Keep in mind when gaming:
- Game outcomes cannot be manipulated; all results are determined by RNG.
- If a game is interrupted mid-round due to a technical issue, the bet for that round will be refunded.
- In the event of a technical error in game operation srd9 com reserves the right to cancel or amend that round.
- In Live Casino games, the dealer's decision is final; however, appeals may be considered in the case of an obvious error.
- Minimum and maximum bet limits are set individually for each game.
The gaming software providers' own terms may also apply. Please visit the relevant game information page for further details.
Prohibited Activities
The following activities srd9 comThe following are strictly prohibited at - and may result in immediate account termination:
Software manipulation, use of bots, or any attempt at hacking.
Using the platform for money laundering or any other illicit financial activity.
Opening multiple accounts to exploit bonus offers.
Using a false identity or fraudulent documents.
If any suspicious activity is detected srd9 com reserves the right to investigate the relevant account and, where necessary, report the matter to the appropriate legal authorities.
Account Suspension & Closure
You may close your account at any time by contacting our support team — it is a straightforward process. Please withdraw any remaining balance before closing your account.
srd9 com may suspend or terminate an account for the following reasons:
- Violating the Terms & Conditions
- Engaging in prohibited activities
- Registering with false information
- Extended inactivity (over 1 year)
- By order of a court or regulatory authority
If an account is terminated due to a terms violation, the balance may be forfeited. However, if the closure is due to inactivity, the balance will be returned.
Dispute Resolution Process
If there is any disagreement between you and srd9 comIf a dispute arises with -, please contact our support team first. Most issues can be resolved through direct communication.
Dispute Resolution Steps:
- Step One: Contact our support team via live chat or email.
- Step Two: Provide a detailed description of the issue along with any relevant information or screenshots.
- Step Three: Our team will provide an official response within 48 hours.
- Step Four: If the matter remains unresolved, third-party mediation may be pursued.
Terms & Conditions Updates
srd9 com reserves the right to update these Terms & Conditions at any time. Any changes will be announced on the website, and the "Last Updated" date at the top of the page will be revised accordingly.
For significant changes, we will endeavor to send advance notification to your registered email. Continued use of the platform after any changes constitutes acceptance of the updated Terms.
We therefore recommend revisiting this page from time to time to stay informed of your rights and responsibilities. If you have any questions, do not hesitate to reach out to our support team.
These Terms and Conditions are written in English for our members in Bangladesh. However, the original English version shall prevail for the purposes of legal interpretation.
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